The Patient Financial Specialist reflects the mission, vision, and values of Northwestern Medicine, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards. This position will have comprehensive knowledge of patients' needs and will w

Greets patients as they enter the office. Obtains required patient information and performs patient registration, including verifying insurance information and collecting co pays and outstanding balances. Obtains and updates patient demographic information and company information from all patients. Answers phone and schedules appointments. Directs and documents patient ca

Greets patients as they enter the office. Obtains required patient information and performs patient registration, including verifying insurance information and collecting co pays and outstanding balances. Obtains and updates patient demographic information and company information from all patients. Answers phone and schedules appointments. Directs and documents patient ca

Acts as new patient navigator to set up appointments, obtain referrals, related medical records. Performs benefit investigation Responds to all incoming calls for Sleep patients and schedules all appointments, billing and insurance inquiries Schedules DME setups coordinates between patient, department and DME or required DME vendor depending on patient zip code. Works wit

Presents afriendly, approachable, professional demeanor and appearance. Provides accurate information and timely updates to patients and customers. Addresses questions and concerns promptly, or identifies appropriate person and resources to do so. Provides directions or help to patients and customers with finding their way. Uses effective service recovery skills to solve

Assures efficient patient flow through the site Escorts patient to exam room, identifies patient with 2 identifiers and prepares patient for examination. Obtains accurate vital signs, per organization standards. Documents reason for visit and updates/confirms, allergies, smoking history and pharmacy information. Promptly informs the provider and registered nurse of any si

Presents afriendly, approachable, professional demeanor and appearance. Provides accurate information and timely updates to patients and customers. Addresses questions and concerns promptly, or identifies appropriate person and resources to do so. Provides directions or help to patients and customers with finding their way. Uses effective service recovery skills to solve

Assists with training, progressive discipline, dismissals, performance appraisals, and employee relations. Schedule staff and allocate resources across hours of operation to maximize patient access satisfaction, provider productivity and efficiency, staff productivity, cost savings, and operational efficiencies. Ensure staff has access to necessary policies, procedures, t

Provides the highest quality of services to the patients and staff while being constantly aware of the consequences that may result from the verbal and physical actions taken while carrying out daily job duties. Inspects equipment and facilities for proper operation and working condition. Maintains routine records and logs and determines type and extent of malfunction of

Assures efficient patient flow through the site Escorts patient to exam room, identifies patient with 2 identifiers and prepares patient for examination. Obtains accurate vital signs, per organization standards. Documents reason for visit and updates/confirms, allergies, smoking history and pharmacy information. Promptly informs the provider and registered nurse of any si

Performs phlebotomy and other lab specimen collections per age related standards. Provides appropriate post phlebotomy patient care. Identifies need for patient medical assistance and call code as appropriate. Reviews/Records refrigerator temperature(s) and QC/QA records. Areas of concern are recorded through the Corrective Action Log and reported to maintenance for repai

Manages schedules to make best use of all resources including providers, rooms and equipment. Performs schedule maintenance activities such as opening and closing clinic templates and coordinates care alternatives for patients impacted by changes. Communicates with patients and/or clinical staff as necessary to ensure patient compliance with prescribed treatment plan. Ass

Greets patients as they enter the office. Obtains required patient information and performs patient registration, including verifying insurance information and collecting co pays and outstanding balances. Obtains and updates patient demographic information and company information from all patients. Answers phone and schedules appointments. Directs and documents patient ca

Performs all aspects of patient care by utilizing evidenced based practice in a manner which optimizes patient safety and reduces the likelihood of medical/health care errors. Follows the six medication rights and reduces the potential for medication errors, administering medications based on the age and clinical condition of the patient. States rationale for clinical dec

Provides computed tomography imaging and patient care services at defined levels to patients. Positions patients and selects anatomic and technical parameters accurately. Utilizes ALARA principles during examinations. Implements radiation protection and safety standards. Prepares for and assists the physician in computed tomography procedures, including interventional pro